Returns Policy


If for any reason you are unsatisfied with your purchase please return the goods to us within 7 days from receipt of your order for a full refund. We will refund the value of the goods purchased using the original payment method, within 2 working days of receipt of the orignal goods to us.

To claim for a refund please contact us on 01375 893089 or e-mail


If claiming a refund on a gift voucher or spa package the voucher number will instantly be deleted and unable to be redeemed at Kukana. This will be confirmed via e-mail.