Cookie Policy

Kukana Spa Privacy Policy

We are committed to protecting your privacy and maintaining the security of any personal information received from you. We will not collect any information unless you provide it voluntarily. This privacy policy is designed to tell you about our practices regarding collection, use, disclosure and transfer of personal information.

Collection of Information

Kukana Spa may collect the information you provide when you register with our website, make an enquiry via our website, purchase a product on our web shop, e-mail us, visit us in spa or when you call the spa to make an enquiry. We may also collect information through your participation in any promotions and competitions offered by us.

Personal Information

Personal information is any information that can be used to identify you, such as your name, date of birth, address and telephone number. Other categories of personal information we may also ask for include medical history, gender, emergency contact details and information on your lifestyle. All information collected will strictly adhere to the GDPR legislation in the UK.

We do not share any information with any third-party organisations. All personal information given to us is processed by our staff in the UK following strict security procedures in the storage and disclosure of information you have given us.

We do not store credit card, debit card or bank details.

How we use the information you provide

We use the information you provide to supply our services to you. Any personal information is used to provide our services to the highest level of health and safety. We may also use your details to contact you via e-mail, post, text message or telephone. We may use your information for marketing and promotion purposes. You can unsubscribe to any marketing and promotion via clicking the unsubscribe link on all of our e-mail communications or by e-mailing the spa Operations Manager

Retention of Information

We intend to keep your personal information accurate and will retain for no longer than required.

You have the right to:

  • Request a copy of the personal information we hold about you. We will provide this free of charge within one month of receiving the request.
  • Request to have any data held on you deleted from our database.
  • Be removed from any marketing and promotion communications from us.


We do not provide any service to anyone under the age of 16.

Changes to this Privacy Policy

If there are any changes to this privacy policy this will be updated to this webpage immediately. You can also request for this to be sent to you via post or e-mail. Please check this page regularly for any updates.

Contact Us

If you have any questions about this privacy policy or our data protection practices, please contact the spa Operations Manager at: or at Kukana Spa, Orsett Hall, Prince Charles Avenue, Orsett, Essex RM16 3HS.



What Are Cookies?

Cookies are stored on your computer and are very small text files that save when you visit some websites.
We use cookies to make our website easier for you to use. If you wish you can remove any cookies already stored on your computer, but these may prevent you from using certain parts of our website.

How cookies are used on this site?

We want to make the services we provide, easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing a small amount of information on your device, for example your computer or mobile phone. These include small files known as "cookies". We do not use these to identify you personally, or to hold any personal data.
These pieces of information are used to improve services for you through, for example:
• enabling a service to recognise your device so you don't have to give the same information several times during the same task
• recognising that you may already have provided a username and password so that you don't need to keep entering these into every web page when requested
• measuring how many people are using our services so they can be improved and there is enough capacity to ensure that they are fast

If you know how you can easily manage these small files yourself. You can find guidance on managing cookies on the Directgov website.

Cookies used by this service

There are two types of cookie:
Persistent cookies remain on your computer for a specified time and so are saved to your computer's hard disk. We use persistent cookies to:
• identify that a registered user has returned
• securely remember your login User ID - only if you have asked us to do so
• understand how you use our site and obtain information on website usage - as described above

Session cookies are deleted when you close your browser and are usually not saved to your computer's hard disk. We use session cookies to:
• hold some types of non-private information you provide while using an interactive tool on the website
• identify that you have logged in to the site
• hold your search criteria while you are still carrying out a search of the website
• collect information on website usage - as described above